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CRM Manager & Data Analyst

Founded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories.

At SKAN, healthy growth is important to us. We are always looking for talented individuals to fill a wide range of roles. Apply now!

 

 

Overview

 

We are looking for you: a strong communicator with an analytical mindset who can harmonise and optimise our business processes relating to customer relationships. In this key position within the communications department, you will actively shape the interfaces between different teams and ensure standardised, efficient customer interactions that play a decisive role in shaping SKAN's further growth.

 

 

Responsibilities

 

  • As the central interface between specialist departments, you will define the requirements for our CRM system and coordinate the process design in close coordination with our IT and external partners
  • You actively shape our global CRM strategy and drive forward the digital transformation of our customer relationships
  • You design customer-oriented processes across all touchpoints, optimise existing workflows and improve the customer experience in a targeted manner
  • Together with Sales, Marketing and Customer Service, you will harmonise workflows and support the introduction of harmonised processes
  • You analyse customer data at a strategic level, derive valuable insights and translate these into concrete measures
  • You will be responsible for global project communication, change management and employee training
  • You lead customer segmentation initiatives and develop strategies for our key customer relationships
  • You recognise trends and opportunities for improvement in the customer lifecycle and ensure that our customer data is always complete and reliable

 

 

Hardskills

 

  • University degree in communications, business informatics, business administration, statistics or a related field
  • At least 3 years of professional experience in CRM, ideally Salesforce (sales, service, marketing cloud)
  • Sound understanding of B2B sales cycles, customer journey mapping and customer segmentation
  • Experience with change management processes and the introduction of new ways of working
  • Strong conceptual skills to analyse and visualise business processes
  • Confident handling of data analyses and visualisations
  • Expertise in project management, ideally with agile methods

 

 

Softskills

 

  • Strong communication skills for collaboration with technical and non-technical stakeholders
  • Problem-solving skills and analytical thinking 
  • Customer focus and a flair for user-centred solutions
  • Independent, structured and proactive way of working

 

 

We offer you

 

  • An open and collegial corporate culture 
  • Room for ideas  
  • Participation in sports and leisure activities
  • Support through further training, especially at our SKAN Academy
  • Intensive and job-orientated induction training
  • Short decision-making processes and flat hierarchies
  • Open communication policy
  • 5 weeks holiday and the possibility of additional days off

 

 

Further information

Are you enthusiastic about this job? Then we look forward to receiving your complete application documents (CV, diplomas and references), which you can simply upload via our careers page.

We are not currently working with external service providers or recruitment agencies for this position.

 

For questions please contact Luca Waldner.

Apply now »